In mid-November, I sent Amazon an updated Kindle version of The Journey of Joseph Winter: A Christmas Fairy Tale. The new file cleaned up some formatting issues, as well as adding new chapter headers, and some other small enhancements.
The story hasn’t changed at all, but the look of the ebook is much more professional. And thanks to my editor, it looks fantastic. (Thanks, Pam!)
For those of you who have previously purchased the Kindle edition, you’re able to download the new and improved file for your devices.
And I highly suggest you do, because I think the improvements add to your experience.
However, Amazon requires that you to contact them to receive the updated file—they won’t automatically send it out to those who’ve purchased it.
It is a bit of a process, but I’m detailing how to do it here to make it as effortless as possible for you.
While the process may look daunting, it should only take you a few minutes and you’ll have the new file on your Kindle. It’s worth it.
OK, take a deep breath…here we go. ;)
Log in to your Amazon account from your PC or Mac, not a tablet or mobile device.
Step 1: Go to the Amazon Help page: https://www.amazon.com/help/
Step 2: Select “Device Support”
Step 3: Select “Contact Us” (under left sidebar)
Step 4: Select “Digital Content and Services”
Step 5: Select “Kindle ebooks”
Step 6: Select your Kindle type
Step 7: Select “Something Else”
Step 8: Under Short Summary, enter the following:
“Request updated Kindle file for purchased book”
Step 9: Choose Chat
Step 10: A pop-up window will appear asking, “How can we help you today?”. Type, “Could you please send me the updated Kindle file for the following book I’ve purchased? (Insert Book Title). Thank you!”
An Amazon associate will enter shortly and process your request. They will ask you to remove the book from your Kindle, and they’ll automatically send the new file directly to your device.
The process will only take a few minutes.